Privacy Policy

At GamyHub Gaming Lounge, we gather essential information required to deliver our gaming lounge, station billing, and concession services effectively:

• Account & Identity Information: Full name, email address, phone number, and location details (country and city) collected during account registration and profile management.
• Security Credentials: Hashed passwords, verification tokens, and JWT authentication tokens used for secure login sessions across devices.
• Prepaid Credit & Wallet Transactions: Account balance logs, credit top-up history, and Instapay/receipt reference records. Note: GamyHub does not store raw credit card numbers directly on our servers.
• Lounge & Device Usage Data: Station session metrics (gaming PC/console/VR usage duration, active game modes, room reservations, and cafe item orders).

Your personal data is strictly utilized to operate and improve our gaming lounge environment:

• Provisioning active gaming sessions on PCs, PlayStation/Xbox consoles, and VR rigs.
• Calculating real-time hourly session costs and deducting charges from your prepaid credit balance.
• Processing cafe food and beverage orders attached to your active lounge session.
• Sending critical account communications, such as email verification codes and password reset links.
• Monitoring system security, preventing fraudulent activity, and managing employee access permissions.

We prioritize the confidentiality and integrity of your data through robust technical safeguards:

• Encryption: Data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. Passwords are salted and hashed prior to database storage.
• Role-Based Security: Strict authorization filters separate Client, Employee, and Administrator roles to ensure data access is limited to authorized personnel.
• Session Security: Secure HTTP cookies and JWT tokens are protected against unauthorized tampering.

We hold a strict policy regarding your personal data:

• No Selling of Data: We never sell, rent, or trade your personal information to third-party advertisers.
• Trusted Service Providers: Data may be processed by trusted infrastructure partners solely for system operation (e.g., SMTP mail gateways, payment receipt verification engines).
• Legal Obligations: Information may be disclosed only when legally required by law enforcement or valid court orders.

GamyHub uses functional cookies strictly necessary for session operation:

• authToken: Stores encrypted session state for seamless auto-login.
• lang: Preserves your preferred language choice (English, Arabic, German, Kiswahili).
• JSF View State: Maintains form state and user interface preferences during active sessions.

As a GamyHub user, you retain control over your personal data:

• View and edit your personal details anytime through the Profile Management page.
• Request a full statement of your credit balance and gaming session history.
• Request complete account deactivation and removal of personal data by contacting lounge administration.

We may update this Privacy Policy periodically to reflect new services or regulatory changes. Significant updates will be highlighted on our homepage. For inquiries regarding this policy, please contact GamyHub Lounge Administration or speak to staff at the reception desk.