How can I start operating my business on GamyHub?

Setting up and launching your gaming lounge on GamyHub is quick and structured. Follow these 5 steps to get operational:

1 Start adding your rooms: Go to Rooms Management and define your physical gaming spaces (e.g., VIP Suite, PC Main Hall, Console Zone).
2 Then add your devices: Go to Devices Management and register your gaming hardware (PCs, PlayStation 5, Xbox Series X, VR rigs) assigned to their respective rooms.
3 Add your game modes: Go to Game Modes to define play styles (e.g., Single Player, Multiplayer, VIP Solo, Tournament Mode).
4 Add device pricing: Go to Device Pricing to set the exact price per hour for each device combined with its game mode.
5 (Optional) Setup your Cafe: If your lounge offers snacks or refreshments, go to Cafe Items and start adding your menu items with their prices.

How does the credit recharge & billing process work?

GamyHub utilizes an automated prepaid credit wallet system. Recharging your credit balance involves 5 easy steps:

1 Scan the InstaPay QR: Click the Recharge button in the top navigation bar to open the recharge window and display the official InstaPay QR code.
2 Pay the amount: Transfer the exact amount you wish to recharge using your InstaPay or mobile banking app.
3 Take a screenshot: Capture a clear screenshot of your completed InstaPay payment receipt.
4 Upload the receipt: Upload the screenshot in the recharge window and wait for our automated OCR detection engine to verify the paid amount and transaction details.
5 Submit to credit wallet: Click submit to process your payment and immediately add the credit balance to your GamyHub wallet.

How do I transfer a player from room to room or change their game mode?

Transferring a player to a different room or game mode is seamless and automatically tracked by GamyHub:

1 Click on Transfer on the active station card on the Dashboard.
2 Select the target available room / device and the desired available game mode (e.g., Single, Multi, VIP).
3 Click Confirm Transfer to move the session.

Automated Journey & Bill Division: GamyHub automatically divides the bill into itemized session segments (per transfer leg). This accurately tracks the player's complete journey from the moment they start playing in the lounge up until final checkout at the counter.

How do I switch between Light Mode and Dark Mode?

You can toggle your theme preference instantly in two ways:

Open the user dropdown menu in the top bar and click Theme to toggle between light and dark modes.
Navigate to Settings and choose between Dark Theme (midnight cyber gaming vibe) and Light Theme (clean and bright vibe).

How do I change the display language?

GamyHub supports full multi-language localization across 4 languages:

Click the Globe icon in the top header or landing page, or go to Settings Language Preference.
Select your preferred language: English, Arabic (العربية), German (Deutsch), or Kiswahili. GamyHub will automatically orient the interface for Right-to-Left (RTL) or Left-to-Right (LTR) languages.

How do I switch between Admin, Employee, and Client roles?

If your account holds multi-role access (e.g. an Admin who is also a Client):

Click your user profile icon in the top-right corner to open the dropdown menu.
Look under the Switch Role section and select your target role (e.g. Switch to Admin, Switch to Client, or Switch to Employee). The system will update your active permissions immediately.

What happens if my wallet balance reaches zero during an active session?

At GamyHub, we care deeply about our clients and ensuring zero disruption to your business or gaming enjoyment:

Active Sessions Remain Running: If your account balance reaches zero while a session is ongoing, active sessions will remain working normally without abrupt interruption.
New Session Restriction: However, you will not be able to launch or start any new sessions until your account balance is recharged.

Simply top up your wallet via InstaPay QR upload or reception staff to unlock new session creation!

How can Lounge Owners manage employee access permissions?

As an Administrator, go to Settings Employee Access Permissions. Select an employee from the dropdown list and check the administrative pages they are allowed to access (e.g. Rooms, Devices, Cafe Items, Game Operations, Revenue Reports). By default, employees can only view the Dashboard.

How do I order snacks and drinks while gaming?

During an active gaming session, click the Snack Order button on your active station card on the Dashboard or request items through lounge staff. Ordered snacks and drinks are appended to your active session invoice and deducted from your credit balance upon session completion.

What should I do if I forgot my account password?

On the Login page, click Forgot Password? and enter your registered email address. You will receive an automated email containing a password reset link. If you are already logged in, you can change your password anytime under Change Password.

Frequently Asked Questions